Table of Contents
1. Introduction
MeruX is committed to protecting the privacy and personal information of learners, instructors, mentors, administrators, and institutional partners. This Privacy Policy explains how we collect, use, store, and protect your information.
2. Information We Collect
Account Information
- Full name
- Email address
- Phone number
- Institution information
- Profile information
Learning Information
- Courses enrolled
- Lesson progress
- Quiz and examination results
- Certificates earned
- Attendance records
- Learning activity logs
AI Interaction Data
- Questions submitted to AI assistants
- AI-generated learning content
- AI-assisted assessments and summaries
Technical Information
- Device information
- Browser information
- IP address
- Session logs
- Usage analytics
3. How We Use Information
We use collected information to:
- Deliver educational services
- Manage user accounts
- Track academic progress
- Generate certificates
- Improve learning experiences
- Support mentorship programs
- Enhance AI-powered learning features
- Ensure platform security
4. Session Recordings
Where live sessions are recorded, recordings may contain:
- Audio
- Video
- Chat messages
- Shared content
- Participation records
Recordings may be used for educational review, institutional compliance, and quality assurance purposes.
5. Data Sharing
We do not sell personal information.
Information may be shared only with:
- Authorized instructors and tutors
- Institutional administrators
- Service providers supporting platform operations
- Government or regulatory authorities when legally required
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
7. Data Retention
Information is retained only for as long as necessary to:
- Provide services
- Meet legal obligations
- Maintain academic records
- Verify certifications
8. User Rights
Users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible information
- Withdrawal of consent where applicable
Requests may be submitted through official platform support channels.
10. Children's Privacy
Educational institutions using MeruX are responsible for ensuring appropriate consent and compliance when minors access the platform.
11. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be posted on the platform.
12. Contact
Meru Tech and Innovation Hub
Email: merutechhub@gmail.com
Website: merutechhub.co.ke
Location: Meru, Kenya
© 2026 Meru Tech and Innovation Hub. All rights reserved.